Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hand Crafted Bread’s relationship with you in relation to this website.

The term “Hand Crafted Bread” or “us” or “we” refers to the owner of the website whose registered office is Greenhalgh’s Craft Bakery LTD, Crescent Road, Lostock, Bolton, BL6 4BU. The term “you” refers tothe user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse any of the website(s). We have no responsibility for the content of the linked website(s).You may not create a link to this website from another website or document without Hand Crafted Bread’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

All orders for goods accepted by Hand Crafted Bread (“Hand Crafted Bread”) are accepted subject to the following conditions that shall form part of and govern the contract of sale.

Acceptance of goods shall be deemed to be acceptance of these conditions of sale. No agent or representative of Hand Crafted Bread has the authority to vary these conditions unless endorsed in writing by a Director of Greenhalgh’s Craft Bakery LTD.

Please note: All orders for products or services will be acknowledged but confirmation of the price shall at all times be when the order is accepted by Hand Crafted Bread and such orders shall be shipped at the prices shown on the order acceptance which shall normally be the price or cost as shown on our Web Site on the date of the order. Up to date prices can be found on our Web Site which is continuously updated.

Terms: Orders are shipped with any delivery costs shown where appropriate.

1. Payment, Delivery and Price

A) Payment is to be made via credit or debit card or other method shown as acceptable on this Web Site and no other methods of payment are acceptable unless otherwise agreed in writing by Hand Crafted Bread and no goods shall be dispatched until payment has been made to and accepted by Hand Crafted Bread . Credit card companies may require address verification (your credit card billing address) or other security information on web site transactions. Any incorrect information given may result in a delayed or cancelled order for which Hand Crafted Bread accepts no responsibility.

B) Hand Crafted Bread shall dispatch goods to the purchaser on the chosen date for delivery provided that all monies due have been received or shall notify the purchaser if goods are unavailable or if there is any delay which may result in goods being delivered outside this period. In the event of a delay being more than 28 days, Hand Crafted Bread shall offer the purchaser the right to cancel the order and shall make immediate refund to the purchaser of monies paid if the order is cancelled resulting from the delay.

C) In the event that any goods are unavailable, Hand Crafted Bread shall make a refund (or product substitution) to the purchaser of monies paid or notify the purchaser if only part of an order can be fulfilled and offer the purchaser the opportunity to accept part of the order. If the purchaser accepts part of the order Hand Crafted Bread shall make a refund to the purchaser of monies paid relating to the unavailable goods only. In the event that a product is unavailable, Hand Crafted Bread will attempt a product substitution to a higher/equal product value.

D) Our policy requires 100% prepayment in advance for any orders made from this web site. Such payments are not refundable once the merchandise is ordered except as shown in these terms.

2. Liability

A) Liability for any claim for damage by the purchaser shall diminish with delay in notification to Hand Crafted Bread and the purchaser should notify Hand Crafted Bread of any damage to goods within one day of delivery. This period may be extended at the sole discretion of Hand Crafted Bread.

B) In the event that goods differ in quantity or description from those ordered the purchaser shall notify Hand Crafted Bread in writing immediately and failure to do so could diminish the liability of Hand Crafted Bread.

3. Returned Goods

A) The purchaser shall unless otherwise stated be responsible for the cost of return of all goods to Hand Crafted Bread and the returned goods shall be at the risk of the purchaser until actual receipt of the goods by Hand Crafted Bread . The onus of proof of safe delivery shall rest with the purchaser.

B) No credit shall be allowed for goods until they have been received complete.

C) A full credit including carriage costs shall be given by Hand Crafted Bread to the purchaser in the event that goods are faulty or damaged at the time of delivery and notice of fault or damage is given by the purchaser to Hand Crafted Bread immediately upon receipt.

D) Refused Shipments: Shipments returned marked refused will not result in refund and refusal of a shipment does not relieve the purchaser’s liability for paying any carriage charges incurred in the return of the goods to Hand Crafted Bread .

4. Consequential Loss

The extent of Hand Crafted Bread’s liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and Hand Crafted Bread shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or by any customer of the purchaser and whether direct or indirect consequential or howsoever arising except where the parties to the transaction could have contemplated such a loss at the time of the contract.

5. Law

A) If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions provided the contract is capable of continuing without such terms and conditions.

B) These terms shall be deemed to have been made in England and shall in all respects be governed by English Law except where the statutory rights of consumers within the European Union are otherwise protected within the law of the state or country of delivery.

C) In respect of consumer statutory rights within the European Union these are unaffected by these terms and conditions.

6. General Information

When you require Customer Services Please Call 01204 696204 Direct, or contact us via email at weborders@handcraftedbread.com. For us to give you efficient customer service quickly please have the following information ready:


In the event of any complaint or customer care matter, please call our Customer Support line or contact us via the email address shown and we will endeavour to resolve matters as rapidly as possible, normally within five working days. Our postal address for customer services is:

Greenhalgh’s Craft Bakery LTD, Crescent Road, Lostock, Bolton, BL6 4BU

We are confident that these procedures will enable us to offer you a better and speedier service. However, if you have any queries please do not hesitate to contact us.

7. Consumer Rights

The terms and conditions listed for citizens of the European Union are determined by specific consumer legislation and the rights of the purchaser are governed by such consumer legislation. If there is any conflict between the Terms and Conditions of this Web Site and consumer legislation the rights of the consumer under the legislation will not be affected.

8. Methods of Payment

EU residents pay the VAT inclusive price (VAT at appropriate rate, currently 20%). Non-EU/exempt pays the VAT exclusive price. Payment is accepted only by credit/debit card unless otherwise agreed with Hand Crafted Bread. Visa, Mastercard, American Express, Switch and Delta cards are acceptable subject to individual credit/debit limits and the authorisation policy of the card issuing organisations We cannot accept any responsibility or liability in the event that a card payment fails or is refused.

9. Suitability of Goods or Services

We do not warrant the suitability of goods or services for a particular purpose other than that illustrated within product/service instructions specifications or guides and purchasers should check specifications size and suitability before ordering.

10. Security

Security on the transaction is protected by secure server process via STRIPE. Specific security information may be obtained by calling their customer support oninfo@stripe.com or viewing their website at www.STRIPE.com.

Customer Service and support is available by using the online contact form on this Site or by telephoning our Customer Support line on 01204 696204. The cost of any telephone calls shall be at the applicable rate of the Country of origin. No premium rate telephone charges are levied by this organisation nor do we receive any share of any telephone call charges. The telephone lines are open normally Monday to Friday between the hours of 9-00am and 4-45pm GMT or BST depending on the time of year.

Copyright Notice

This website and its content is copyright of “Greenhalgh’s Craft Bakery” –© 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
    • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.


On occasion Hand Crafted Bread will offer discounted promotions on various products. These discounted items will be available for the amount of time stated on the product. Hand Crafted Bread reserves the right to extend this promotion or stop this promotion without notice.

Customers who receive an Electronic voucher code will be able to use their codes for an ONLINE ORDER only. These vouchers CANNOT be used in exchange for Cash and every voucher code will have an expiry date of 6 months after the customer receives the voucher. Online vouchers CANNOT
be used in conjunction with any other vouchers or with any Hand Crafted Bread Products which are on a discounted promotion.